Free eBook Reveals 
6 Essential Steps Needed To Resolve Complaints 
Breakthrough book by Leading Light Learning reveals how to take the stress out of complaints handling through these 6 essential steps

About The Book

This book walks you through the 6 steps you must take when handling a complaint. Failure to do so could result in the situation escalating out of control.

  • A six step formula which works every time
  • What a complaint actually is
  • The power of apology when handling complaints
  • Why you should actually love complaints
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About Leading Light Learning

Our award-winning company provides solutions to help people learn and apply new skills and behaviours to accelerate performance. This means that they can achieve individual, team and organisational goals. To us the achievement is as important as the learning.

Leading Light Learning's mission is to provide powerful, practical and personalised learning that drives results. 

Our revolutionary approach to management development is a breath of fresh air on the learning and development front.

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