Free eBook Reveals 
The Worst Things You Can Say To Difficult Customers And What To Say Instead 
Breakthrough book by Leading Light Learning is a real eye opener for anyone dealing with customers

About The Book

This book walks you through the right approach to dealing with difficult customers. Never again will you have to worry about saying the wrong things that'll make the situation worse.  

  • Our top ten words and phrases you must avoid at all costs
  • Red rags that make the situation worse
  • Some positive alternatives that work like a magic wand
  • A bonus checklist
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About Leading Light Learning

Our award-winning company provides solutions to help people learn and apply new skills and behaviours to accelerate performance. This means that they can achieve individual, team and organisational goals. To us the achievement is as important as the learning.

Leading Light Learning's mission is to provide powerful, practical and personalised learning that drives results. 

Our revolutionary approach to management development is a breath of fresh air on the learning and development front.

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